FCAC issues its 2021-22 Business Plan and sets outs its 5-Year Strategic Goals

After enterprise what it referred to as a “significant strategic arranging workout in 2020”, the Financial Client Company of Canada (“FCAC” or “the Agency”) not long ago posted its 5-year Strategic Plans together with its 2021-22 Company Plan.

5-calendar year Strategic Ambitions

Above the future 5 a long time, FCAC will turn its focus to four strategic ambitions:

  • Be the nationwide leader in economic shopper safety.
  • Fortify the fiscal literacy of Canadians for an increasingly digital environment.
  • Be the authoritative resource for Canadian money customer information.
  • Permit the potential of work.

When the 2021-22 Company System signifies that the FCAC 2021-2026 Strategic System would be published in the very first quarter of 2021, no Prepare was released as at the day the write-up was printed. We will update the post when that info turns into available.

To achieve its four strategic plans, the FCAC has set up strategic priorities and connected functions for just about every of its strategic targets.

Strategic Priorities

  1. Improve the chance-based mostly, final result-pushed supervisory software


  • FCAC ideas to total Market Conduct Profiles for an first set of regulated entities and then shift to create them for the subsequent tier of entities. It states that this challenge will span a variety of decades.
  • It also intends to oversee the mandatory critiques of external grievances bodies (5-calendar year review) and of payment community operators (3-year evaluation). It also plans on supporting the Section of Finance’s function on strengthening the external issues framework and reviewing the Code of Perform for the Credit rating and Debit Playing cards Market.
  • FCAC is also envisioned to begin establishing a focused group targeted on thematic assessments, which it estimates will be thoroughly purposeful someday in 2022–2023. The group will be liable for conducting testimonials, building tips, and monitoring strategies to tackle deficiencies uncovered by assessments.
  1. Put into action the Monetary Buyer Protection Framework


  • FCAC will talk to with market on the publication of direction similar to legislative and regulatory amendments.
  • It also anticipates screening the features of its scenario management method through a pilot with particular regulated entities.
  1. Present skills to add to policy progress


  • FCAC will keep on its participation in the Office of Finance’s plan advancement routines related to open banking.
  • It will also perform exploration and create tips on issues associated to consumer obtain to banking goods and solutions, like novel credit history and deposit products.
  • FCAC will co-direct with the Division of Finance the Consumer Facts Protection Operating Group, which is liable for reviewing latest facts protection methods by controlled entities. The doing the job team will identify gaps and research global finest tactics on strengthening economical consumer facts protection. See our two-aspect webinar collection and blogposts on Canada’s Privacy Overhaul.
  1. Renew the National Strategy for Fiscal Literacy


  • FCAC will finalize the improvement of the renewed Nationwide Approach for Monetary Literacy. An implementation roadmap will be established that will articulate how to achieve the objectives and objectives outlined in the National Approach for Money Literacy.
  1. Supply impressive tools and means for improved economic final decision-making

Things to do

  • FCAC will build new academic material on matters that consist of open up banking, Fintech, new payment procedures and update some of its academic substance.
  • It will also redesign the Money Literacy Databases to offer you a far more consumer-pleasant
  • FCAC programs to look into the feasibility of academic instruments that support monetary conclusion-earning with just-in-time, specific data.
  1. Engage constructively with stakeholders and foster strategic partnerships


  • The Agency will establish a stakeholder engagement and outreach approach with a aim on engagement opportunities, customer-centric outreach routines and strategic partnerships.
  • It will also arrange gatherings and things to do to interact with stakeholders and profile FCAC’s routines.
  • FCAC will interact and coordinate with other regulatory authorities, committees, and governments—in Canada and internationally—and actively collaborate to guidance its consumer defense mandate.
  1. Leverage investigation to boost proof-dependent final decision-producing


  • The Company designs to investigate alternatives for a platform that facilitates expertise-sharing in between FCAC and its investigate companions.
  • It also ideas to prolong the regular monthly COVID-19 Economical Nicely-Being Survey to December 2021 and publish its outcomes, and will begin fielding the Canadian Monetary Functionality Survey on a yearly basis alternatively than just about every 5 many years.
  • In addition, FCAC will leverage insights from data and behavioural science study to deploy immediate-to-consumer instruments and interventions with a particular aim on vulnerable populations.
  1. Increase awareness of FCAC and encourage economical literacy instruments and methods


  • FCAC will acquire marketing strategies and lover with federal authorities businesses, stakeholders and strategic partners on joint marketing strategies.
  • The Agency will increase the online experience of its internet site buyers.
  • It will also start a specific promotion campaign to raise recognition of its existence and the tools and methods it gives.
  1. Bolster and guidance the workforce

Things to do

  • The Company will continue on to address the final results of the General public Company Personnel Study and update its guidelines and procedures to reflect the January 2021 amendments to the Canada Labour Code that aim to protect against and deal with harassment and violence at do the job.
  • FCAC will also implement ideas on work fairness and official languages and will advance the Clerk of the Privy Council’s contact to action on anti-racism, equity and inclusion in the federal community provider. It will also undertake a hybrid design of in-business office and remote perform for all of its workforce.
  • It will also produce a strategic human sources system that advancements its People Administration Framework.
  1. Modernize the office


  • FCAC will enhance its data governance and build a company glossary and information structure design.
  • It will carry out an organization electronic strategy, which contains mobile and platform integrations and company company administration
  • It will also transition all data management/information engineering (IM/IT) applications and technologies to cloud systems so that employees can much more correctly work remotely.
  • The Company will modernize the Ottawa place of work and established up a Toronto workplace.
  1. Make improvements to enabling processes


  • The Agency will undertake a official assessment of its cyber-protection guidelines, benchmarks, infrastructure and coaching system.
  • It will also informally evaluate its procedures relevant to its Customer Service Centre, Obtain to Data and Privateness.

Planned Money and Human Assets

Planned spending for 2021–2022 is forecasted at $45.9 million, which is an enhance of $7.5 million more than the 2020–2021 accredited price range of $38.4 million. The estimated enhance is a final result of:

  • typical financial boosts
  • adding 4 entire-time equal staff[1]
  • developing and implementing a modern day, versatile and extensive IT scenario management method
  • employing a office modernization job that will support a hybrid model for distant and in-workplace perform, present for increased collaboration amid staff and make sure efficient use of the office area
  • opening an office in Toronto and
  • investing in information technological innovation

The $7.5 million improve signifies an further $1 million for Supervision and Enforcement, and added $.7 million for Fiscal Literacy and an further $5.8 million being allocated to Inside Services. In 2022-23 & 2023-24, the Agency forecasts its prepared expenditures to carry on increasing by $1.4 million in Supervision & Enforcement and by $.8 million in Financial Literacy. Nonetheless, its expects its Inner Providers expenses to lessen by $.4 million more than fiscal yr 2021-22 by the end of that period.

The 2021-22 System also sets out the FCAC 5 yr evaluation program, which incorporates evaluations in the parts of cyber security (2021-22), small business continuity and physical protection (2022-23), access to details and privacy (2022-23), strategic plan (2023-24), job management (2023-24), data administration (2023-24), IT solutions management (2024-25), functionality and recognition (2024-25) and risk evaluation/marketplace conduct profiles (2025-26).

Yung A. Elizabeth

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