Discounts & Promotions
Promotional design for growth at Hims & Hers.
As Hims & Hers expanded its treatments and customer base, promotions became a key growth lever, helping patients access care while supporting business goals. Unlike typical eCommerce, healthcare promotions have to balance clarity and regulatory constraints in sensitive purchase journeys.
I led UX and design for promotions across the platform: bundle discounts, special-group pricing for military, teachers, and first responders, refer-a-friend, and seasonal campaigns. The goal was to create a system that felt transparent, worked in every treatment category, and let marketing and product move quickly without creating UX debt.
Outcomes
- One promotional system. Consistent patterns for how discounts are discovered, explained, and applied.
- Scalable campaigns. Flexible frameworks for bundles, special pricing, referrals, and seasonal offers, with no bespoke work.
- Clearer, more trusted pricing. Less confusion about eligibility and savings in sensitive healthcare purchases.
- Revenue and growth. Higher conversion and engagement, contributing to sustained revenue growth and wider access to care.